Returns & Cancellation Policy
Learn about our return, exchange, and cancellation procedures
Returns Policy
30-Day Return Window: You have 30 days from the delivery date to return your purchase for a full refund.
Return Conditions
- Items must be unused, unworn, and in their original condition with all tags attached
- Original packaging must be included and undamaged
- Proof of purchase (order number) is required
- Certain items like personalized products are not eligible for return
Return Process
- Initiate your return through our online portal or by contacting customer service
- You will receive a return authorization and shipping label
- Securely package the item(s) with all original tags and packaging
- Drop off the package at any authorized shipping center
- Once received, we will process your refund within 5-7 business days
Refund Information
Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error or a defective product.
Note: It may take 7-10 business days for the refund to appear in your account after we process it, depending on your financial institution.
Frequently Asked Questions
How long does it take to process a return?
Once we receive your returned item, we process refunds within 5-7 business days.
Who pays for return shipping?
We provide free return shipping for items that are defective or incorrect. For other returns, customers are responsible for return shipping costs.
Can I return sale items?
Yes, sale items can be returned within 30 days of delivery, provided they meet our return conditions.
What if I receive a damaged item?
Contact us immediately with photos of the damaged item and packaging. We will arrange for a free return and replacement.